Your Privacy Is Our Responsibility

u8pbd is a trusted online casino and betting platform in Bangladesh. We believe that every player's personal information is their own asset, and ensuring the protection of that asset is our fundamental responsibility. This Privacy Policy ("Policy") describes how u8pbd collects, stores, uses, and where necessary shares your personal information with third parties.

By using our platform or completing account registration, you consent to the terms of this Policy. This Policy should be read alongside u8pbd's Terms and Conditions. If you disagree with any part of this Policy, you are requested to refrain from using our services. If you have any questions, please contact our support team.

1 What Information We Collect

u8pbd collects user information through various methods. This information is used to improve the quality of our services and personalise each player's experience. The types of information collected are detailed below:

• Identity Information: Name, date of birth, nationality, and documents required for identity verification.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Deposit and withdrawal transaction history, and details of the payment methods used (last few digits of bKash, Nagad, or Rocket account numbers).
• Technical Information: IP address, browser type, operating system, device identity, cookies, and log files.
• Usage Information: Which games were played, time spent, bet amounts, and account activity.
• Communication Records: Records of your conversations with the support team via live chat or email.

2 Purpose of Data Collection

u8pbd collects user information only for specific and legitimate purposes. The main purposes of our data collection are as follows:

• To create, verify, and manage accounts.
• To process all financial transactions, including deposits and withdrawals.
• To prevent fraud, money laundering, and other illegal activities.
• To enforce responsible gaming policies and identify problematic behaviour.
• To manage the provision of bonuses, promotions, and VIP benefits.
• To provide customer support and resolve user issues.
• To analyse and improve platform performance.
• To send important service-related notices and updates.

3 Data Storage & Security Measures

u8pbd uses industry-standard technology to protect your personal and financial information. Every data transmission is secured through SSL (Secure Socket Layer) encryption, which keeps the connection between your browser and our servers completely safe. In addition, we follow these security measures:

• Encryption: All stored sensitive information is protected with strong encryption algorithms.
• Access Control: Only authorised staff who need access for their job responsibilities can view your information.
• Firewall & Security Audits: Our systems undergo regular security testing and are protected by firewalls.
• Data Minimisation: We collect only the information that is strictly necessary to provide our services.
• Secure Data Centres: Information is stored in a secure environment.

Please keep in mind that no method of transmitting information over the internet can guarantee complete security. While we take every precaution, keeping your own account credentials confidential is your responsibility.

4 Data Retention Period

u8pbd retains your personal information for as long as your account remains active or as long as it is needed to provide services. After an account is closed, we may still retain information for the following reasons:

• To fulfil legal obligations.
• For fraud prevention and investigation purposes.
• To resolve any disputes.
• To ensure enforcement of our Terms and Conditions.

Once the need for retaining information has ended, we securely delete or anonymise your personal data.

5 Cookies & Tracking Technologies

u8pbd uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: These are necessary for the core functions of the website — such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: Help us understand how the platform is used and improve our services.

You can control cookies through your browser settings. However, disabling certain cookies may affect some functions of our platform.

6 Sharing Information with Third Parties

u8pbd never sells your personal information. However, in certain circumstances we may share your information with trusted third parties. Such sharing is always done in accordance with the terms of this Policy and with your protection as the priority:

• Payment Processors: Necessary information is shared to complete transactions through bKash, Nagad, and Rocket.
• Technology & Service Providers: With trusted technology partners who assist in operating the platform.
• Fraud Prevention Services: With specialist organisations to ensure account security.
• Game Providers: Gameplay data with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Legal Authorities: In cases of legal obligation, court orders, or investigations.

7 Marketing & Communications

If you have given consent to receive promotional communications, u8pbd may inform you about new bonuses, promotions, and updates via email. However:

• You can stop these communications at any time by clicking the unsubscribe link in an email or by contacting our support team.
• Important account-related notices (transaction confirmations, security messages) will be sent regardless of your preferences.
• u8pbd does not send any SMS-based marketing messages.

8 International Data Transfers

As u8pbd is an international service platform, in some cases your information may be processed or stored on servers outside Bangladesh. Wherever information is transferred, we ensure it receives protection consistent with the standards described in this Privacy Policy. We maintain data protection agreements with all technology partners.

9 Your Rights Over Personal Information

As a player at u8pbd, you have the following rights over your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that use of your information be limited in certain cases.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Portability: The right to receive your data in a structured format.

To exercise these rights, please contact our support team. We will verify your request and respond as quickly as possible. Some requests may not be fully fulfilled where legal obligations or fraud prevention requirements apply.

10 Your Responsibilities for Account Security

u8pbd provides technical protection to ensure your account's security, but you also have certain responsibilities:

• Use a strong and unique password and change it regularly.
• Never share your login credentials with anyone else.
• End your session after logging in on a public or shared device.
• Report any suspicious activity to our support team immediately.
• Keep your registered email account secure.

11 Privacy of Minors

u8pbd is a platform for those aged 21 and above only. We do not knowingly collect information from minors. The age verification process during account registration helps us maintain this policy. If we are informed that we hold information belonging to a minor, we will delete it immediately and close the associated account.

If parents suspect that their child has registered on our platform, please contact our support team immediately.

12 Changes to This Policy

u8pbd may update this Privacy Policy from time to time. The Policy may change due to changes in services, legal requirements, or technological developments. For any significant changes, we will:

• Update the "Last Updated" date at the top of the Policy.
• Send a notification of the changes to your registered email.
• Display a clear notice on the platform.

Continued use of u8pbd after any changes will be considered as your acceptance of the updated Policy. This Policy was last updated in 2026.

13 Interpretation & Applicability of This Policy

This Privacy Policy was written in Bengali, and Bengali applies as the original language. In the event of any conflict, the Bengali version will be considered authoritative. This Policy should be read together with u8pbd's Terms and Conditions and Responsible Gaming Policy.

By using any part of our platform, you accept the full terms of this Policy. If you find any part of this Policy difficult to understand or have any questions, please do not hesitate to contact our support team — we provide assistance in Bengali.